Step 1
Get to safety
If anyone is hurt or in danger, call 911 first. Secure the venue, studio, or storefront before anything else.
Report a claim any time, day or night. Use your carrier's dedicated claims line first for the fastest response, then let us know so our team can advocate on your behalf.
If anyone is hurt or in danger, call 911 first. Secure the venue, studio, or storefront before anything else.
Call your carrier's claims line below — they'll open the claim and assign an adjuster right away.
Serial numbers, photos and video, police report numbers, set lists, receipts and appraisals. Save it all in one place.
Email claims@emerywebb.com so our team can advocate for you throughout the process.
These are the markets where the Music Insured program places business. Not sure who your carrier is? Check your declarations page or contact us and we'll look it up.
Emery & Webb has a dedicated in-house claims team whose only job is helping clients get claims paid fairly and quickly. It's included with your policy, at no additional cost.
Most agencies hand you a phone number. Our in-house claims team opens the claim, tracks the adjuster, and stays on it until the file closes.
You get a named claims representative in our Fishkill office — not a call center queue — who knows your policy and your gear.
Disputed instrument valuation, slow payment, coverage questions? We review the policy language and advocate with the carrier on your behalf.
Reporting something new, or already have a claim number? Send us the details and our claims advocates will follow up with you and the adjuster on your behalf.
For emergencies or losses in progress, call your carrier's 24/7 hotline above first, then let us know.